Monday, December 3, 2012

Doorstep Luxury and Yamato Transport TA-Q-BIN

I ordered something online from Doorstep Luxury on Saturday and receive a confirmation on Monday morning that the item will be delivered on the same day from 12-5 pm. Considering that they are closed Saturday, that is considered fast. Impressed so far with their service.

So I called my wife and told her to stay home to receive the item. I was lucky I got her before she was about to go out, or so I thought.

They engaged Yamato Transport, TA-Q-BIN as the courier and I was given a tracking number. The item was stated as unregistered when I checked so I called them up and was told that since the item was picked up just a while ago, the tracking number will only be entered into the system after 2 pm. That means that there is no way I will receive the item before that, not until the item is keyed in into the system for delivery.

It also meant, my wife will be wasting two hours for nothing. So why did Doorstep Luxury states that the delivery will be from 12 pm onward when it is definitely not going to be delivered before 2 pm?

The item stayed as unregistered all the way from then to 3:30 pm so I called again and was told that it was already assigned to be delivered and will arrive before 5 pm. Why was it not in the system?

I checked again and by then it states to be delivered with a timestamp 2:56pm. So that means they did not register the item into the system until I called to ask.

The item was finally delivered at 4:40 pm.

I am not an unreasonable customer. As long as I am informed, I will be ok but if I were to do all the work of finding out what is going on, that will piss me off.

So if you plan to order anything from Doorstep Luxury, it is best to drop down their store or be prepared to wait 5 hours. Else, if you are in a situation like me, you should call to arrange for another date for the delivery.

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